Continuous Quality Improvement Program
Our Commitment to Excellence
Catholic Charities is committed to evaluating its organizational systems and program performance and using its findings to improve agency operations, service delivery, and the achievement of personal outcomes for the people we serve. The Continuous Quality Improvement (CQI) Plan has been developed to assure that we have organizational systems that support open communication and continuous learning and improvement throughout everything we do. By continually monitoring and improving these organizational systems, we can enhance our responsiveness to the needs of those we serve.
The Board and management of Catholic Charities promote a culture of shared values and leadership that is inclusive of all of our stakeholders, most importantly, our primary stakeholders - the people who come to us in need as well as employees; volunteers; funders; donors; accreditation, licensing and monitoring agencies; non-profit, business and government partners; the Archdiocese and its parishes; and the communities we work in. We are strengthened by our partnerships with stakeholders and collaborate with them as we continuously monitor, evaluate, and improve the quality of the services provided.
There are four groupings of Quality Improvement Teams:
1) Program/Department Teams
2) Division Teams
3) Operations Team;
4) Special Action Teams.
Quality indicators identified here:
- Individual Service Reviews
- Evaluations & Monitoring Compliance
- Personnel Utilization
- Risk Prevention & Management
Performance & Outcomes
- Organizational Communication & Learning
- Outcomes Measurement
- Social Capital (Community Impact)
- Stakeholder Satisfaction / Customer Service
- Strategic Plan / Short-term Plans